Customer Enquiry

Please submit your query below for our friendly customer service team.

Note: They are available Monday - Friday, 9am-5pm in Sydney, Australia (AEDT)

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Find out about your rights, choices and how we use your information in our Privacy Policy.

User Guide:

We are fans of digital documentation to help save the planet. Get started with Hatch Embroidery and view user guides, projects or troubleshooting info here.

Distribution of Software:

The Hatch Embroidery software, upgrades and font packs are downloaded via a secure link that will be sent via email to each customer along with instructions immediately after purchase. A download link should also appear on the purchase confirmation page. If you have any issues downloading or installing the software, please contact us via the form on this page.

30 Day Money-back Guarantee:

We offer a 30 day FREE TRIAL of our software via download. No credit card or purchase is required. You should carefully review the software during this trial period to ensure it works on your operating system and also meets your requirements. There is also a 30 Day Money-back Guarantee for all purchases because we know you will love Hatch as much as we do!

Contact Us:

Wilcom International Pty Ltd
L3, 1-9 Glebe Point Rd
Glebe NSW 2037
ABN: 35 119 508 575

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