Customer Enquiry

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Distribution of Software:

The Hatch Embroidery software, add-ons and font packs are downloaded via a secure link that will be sent via email to each customer along with instructions immediately after purchase. A download link should also appear on the purchase confirmation page. If you have any issues downloading or installing the software, please contact us via the form on this page.

Return Policy:

We offer a 30 day free trial of our software via download. No credit card or purchase is required. You should carefully review the software during this trial period to ensure it works on your operating system and also meets your requirements.

Product Documentation:

We are fans of digital documentation to help save the planet. Need to find out how to get started with Hatch, view user guides, projects or troubleshoot, click here.

Contact Us:

Wilcom International Pty Ltd
L3, 1-9 Glebe Point Rd
Glebe NSW 2037
Email: hatchsupport@wilcom.com
ABN: 35 119 508 575

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