Customer Enquiry


The office is closed from Friday 19th April and reopens on Tuesday 23rd April.
Your support ticket will be received on Tuesday and responded in the order received by our team.

For those Hatchers celebrating or taking time off, we wish you a happy and safe holiday too.
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Please submit your query below for our friendly customer service team.

Note: They are available Monday - Friday, 9am-5pm in Sydney, Australia (AEDT)

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Find out about your rights, choices and how we use your information in our Privacy Policy.

Product Documentation:

We are fans of digital documentation to help save the planet. Get started with Hatch Embroidery and view user guides, projects or troubleshooting info here.

Distribution of Software:

The Hatch Embroidery software, add-ons and font packs are downloaded via a secure link that will be sent via email to each customer along with instructions immediately after purchase. A download link should also appear on the purchase confirmation page. If you have any issues downloading or installing the software, please contact us via the form on this page.

Return Policy:

We offer a 30 day free trial of our software via download. No credit card or purchase is required. You should carefully review the software during this trial period to ensure it works on your operating system and also meets your requirements.

Contact Us:

Wilcom International Pty Ltd
L3, 1-9 Glebe Point Rd
Glebe NSW 2037
ABN: 35 119 508 575

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