Wilcom is making website updates this week. Contact support@wilcom.com if you continue to have issues. Apologies for any inconvenience.
 
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System security

You will be required to enter your Wilcom username and password to the first time you open the software. An internet connection is required to validate the username and password.

PC specifications

Check that your PC meets the system requirements. Check CPU/RAM as well as hard disk space. The table below provides minimum system requirements.

Component Minimum Recommended
CPU Intel® Core 2 Duo or AMD Athlon™ 64 3GHz + Latest 64-bit (x64) multi core processor
Operating system Microsoft® Windows® 10 (64-bit Edition), Microsoft® Windows® 8.1 (32-bit or 64-bit Editions), Microsoft® Windows® 7 (32-bit or 64-bit Editions), all with latest service packs installed. Microsoft® Windows® 10 (64-bit Edition), Microsoft® Windows® 8.1 (64-bit Edition), all with latest service packs installed.
Browser I.E. 9.0 or Later I.E. 11.0 or Later
Memory 4 GB 8 GB or more
Hard disk size 80 GB 256 GB or More (Solid State Drive)
Free disk space 40 GB 60 GB or More
Graphics card Support for Highest Color (32bit) and resolution (1366 X 768) Support for DirectX 9 graphics with: WDDM Driver 1GB of graphics memory (non-integrated) Pixel Shader 2.0 in hardware bits per pixel Dual Monitor Capable
Monitor 1366 X 768 screen resolution Dual monitors capable of displaying 1920 X 1080 screen resolution
Mouse USB mouse USB mouse
Data drives DVD-ROM Drive for software installation. DVD-RW for backup purposes
Sound card Required for multimedia training.
Internet connection Required for product startup and registration.
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