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Error acquiring License Client (1010)

If you experience the (1010) error message as shown in the image below, please follow the simple steps to fix your installation.

Error 1010

1) Open Device Manager
   i) For Windows 10 users
      a) right click on the Windows “Start” button
      b) In the right click menu, click on “Device Manager” menu

   ii) For Windows 7 or 8.1 users
      a) click on the Windows “Start” button
      b) in Windows run box, type in:  device manager

2) Click/highlight “Network adapters” 
Error 1010


3) Click “Action” in the top menu 
Error 1010

4) Click “Add legacy hardware” 
Error 1010

5) Click “Next” 


6) Choose “Install the hardware that I manually select from a list (Advanced)” 
Error 1010

7) Scroll down and highlight “Network adapters”, click "Next


8) Highlight “Microsoft” on the left 
Error 1010

9) In the list on the right, scroll down and highlight “Microsoft KM-TEST Loopback Adapter”, Click "Next
Error 1010

10) Click "Next" to install the Microsoft KM-TEST Loopback Adapter
Error 1010

11) The installation should complete successfully. Click "Finish"
Error 1010

Now you can RESTART Hatch Embroidery Software and attempt to sign in again.

If any problems persist, please contact hatchsupport@wilcom.com and our team can help you further.

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