Privacy Policy

About this policy

This Privacy Policy sets out your rights and whom you may contact for more information. In this policy, your information is sometimes called "personal data". We may also collectively refer to handling, collecting, protecting and storing your personal data as "processing" such personal data.

The kind of information we collect and hold

Depending on the particular circumstances, we may collect and hold different information about you. This may include:

• Your name and occupation
• Your contact information — home or work address, telephone and email details
• Your payment details and financial information, such as bank account or credit card details
• Your postings on any social media applications and services that we provide
• Your Wilcom account security credentials, such as username and passwords
• Information about how you use our products and services
• Information in connection with communications you send us, for example to report a problem
• Where necessary, additional information as part of our user authentication process

Automated collection of information

Each time you use the Site and our products, we may automatically collect the following types of information:

• Technical information — for example, the type of internet browser and operating system. We use this to help provide a good user experience.
• Log information — for example, details of the use of the Site, visits and traffic data. We use this to understand how users use the Site and to improve user experience.

If you fail to provide this information, or object to us processing it, we may be unable to provide our products and services or be prevented from continuing to manage your account.

How we collect your information

• Purchase information — If you purchase one of our products you will need to provide your name, address and card number in relation to the purchase and to receive the benefit of any product warranty.
• Information you give us — By filling in forms on the Site (when you register an account, request a free trial, or request support), or by corresponding with us by phone, email or otherwise.
• Social media — Depending on your settings or the privacy policies for social media services such as Facebook, Twitter and Instagram, you might give us permission to access information from those accounts.

How we hold your information

We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosure. When your financial details are transmitted from our website to a third party, they are protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.

However, as the internet is not always secure, we cannot be responsible for the security of information you transmit over the internet. Once we have received your information, we use strict procedures and security features to prevent unauthorised access.

You should be aware that any personal information you disclose when using our online forums will be available to the public. Please take appropriate care to safeguard your information by not disclosing your security credentials.

Links to other sites

Our Site may contain links to other websites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices of other websites. A link does not constitute an endorsement. Once you link to another website from our Site, you are subject to that website's terms and conditions. Please check those policies before you submit any data to those websites.

How we use your information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience. We may use and disclose your information for the following purposes:

• To carry out our obligations arising from contracts entered into between you and us, and to provide you with the products, services and information you request
• To assist you with enquiries or to improve our customer service
• To communicate with you
• To send you marketing (where we have the right to do so — see the marketing section below)
• For our billing and account purposes
• To maintain our business relationships where you are a partner, user, or customer
• To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research and survey purposes
• As part of our efforts to keep our Site safe and secure
• To measure or understand the effectiveness of advertising we serve to you and others
• To make suggestions and recommendations to you and other users about services that may interest you
• To develop and improve our products and services
• To update our records
• To allow you to participate in interactive features of the Site, when you choose to do so
• To enforce the terms of any licence agreement relating to our products and services
• To comply with legal and regulatory obligations

Sharing your information

Except as expressly set out in this Privacy Policy, we do not share, sell, or lease personal information about you to any third parties for their marketing use.

The following categories of recipients may receive your personal information:

• Our group companies, where necessary to provide you with our products and services, respond to your enquiries, or for related purposes
• Third party companies, agents, contractors, service providers or related companies (including payment processors and our network of distributors) where necessary to provide our products and services
• Third parties who support our information technology or handle mailings on our behalf
• Law enforcement agencies, other governmental agencies, or third parties if we are required by law to do so, or to prevent fraud or cyber-crime
• Other business entities should we plan to merge with or be acquired by that entity
• Any successor in interest, in the event of a liquidation or administration of Wilcom
• Our professional advisers

Some of our distributors and service providers are located outside of Australia. We may disclose your information to our related companies and business partners in countries listed on our Wilcom Distributors page.

How long we keep your information

We will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal obligations to which we are subject. This involves us regularly reviewing our files to check that information is accurate, up-to-date and still required.

If you close an account with us or decide not to go ahead with purchasing a product following a free trial, we may still keep your information.

Marketing

You may receive marketing messages from us if you have requested information from us or purchased goods or services from us and have not opted out of receiving that marketing. This may be carried out by email, SMS/MMS, social media, telephone, direct mail, or via our website.

You can stop receiving marketing messages from us at any time by:

• Updating your preferences within your Wilcom account
• Clicking on the 'unsubscribe' link in any email
• Contacting us via Wilcom Support

Stopping marketing messages will not stop service communications (such as order updates).

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Wilcom group for marketing purposes.

Cookies

Our use of cookies

Wilcom sets and accesses cookies and similar technology on your device to obtain information about how you access and use the Site. Unless you have adjusted your browser settings to refuse cookies, the Site will set cookies when you load and navigate it.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a site. They improve website use and speed — for example by automatically filling your name and address in text fields. You can find more information at www.allaboutcookies.org.

Cookies can be categorised as:

• Strictly necessary cookies — essential to enable you to move around a site and use its features. Consent is not generally required for these.
• Performance cookies — collect information about how visitors use a site, usually on an anonymous basis.
• Functionality cookies — allow a site to remember the choices a user makes, such as a user name or language preference.
• Targeting or advertising cookies — collect information about a user's browsing habits and are usually placed by advertising networks.

Refusing or restricting cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Alternatively, visit www.allaboutcookies.org for detailed information. Please be aware that if you refuse or restrict cookies you may be unable to access certain parts of the Site.

How to access or correct your personal information

If you wish to access any of your personal information that we hold, or would like to correct any errors in that information, please contact us using the contact details below. We may charge you an administrative fee for providing access to your personal information in response to a request.

If you are based in the EU, you have additional rights concerning the way we use your information as set out in the EU Users section below.

How to contact us or make a privacy complaint

If you have any questions in relation to this Privacy Policy or how we manage your information:

EU Users

Legal grounds for using your personal information

Our processing of your personal information is necessary:

• For the performance of contracts to which you will be a party, and in order to take steps at your request prior to entering those contracts
• For the purposes of legitimate interests pursued by us
• In order to comply with a legal obligation to which we are subject

Legitimate interests

Where our processing is based on legitimate interest grounds, those legitimate interests are: collecting personal information to provide you with a smooth and efficient customer experience; running our business; providing the products and services you have requested; preventing fraud; updating you about relevant products and services; and for our own marketing, research and product development.

Your rights

At any time, you have the right:

• To be informed about the processing of your personal data
• To request access to or a copy of any personal data we hold about you
• To rectification of your personal data, if you consider it inaccurate
• To ask us to delete your personal data, if you consider we do not have the right to hold it
• To withdraw consent to our processing of your personal data
• To ask us to stop or start sending you marketing messages at any time
• To restrict processing of your personal data
• To data portability in certain circumstances
• To object to your personal data being processed in certain circumstances
• To not be subject to a decision based solely on automated processing

Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within one month in compliance with Data Protection Legislation.

Overseas transfers

You acknowledge and agree that any personal data you provide to Wilcom will be transferred to and stored in Australia in accordance with this Privacy Policy. Where we share data with group companies and third parties, your information may also be sent to and stored outside the European Economic Area ("EEA").

Where recipients are outside the EEA, we ensure that the recipient provides an adequate level of protection for your personal data, or that the transfer is otherwise permitted under applicable Data Protection Legislation.

Contact us (EU)